Home Services Terms & Conditions and Cancellation Policy

These terms apply to one-off home services booked through almond.sg or an Almond representative, electrical, plumbing, cleaning and handyman work billed at our published rates, and any other brand’s air-conditioning servicing/repair booked outside our own Servicing Plan. If you’ve subscribed to an Almond air-conditioning Servicing Plan, that recurring arrangement is instead governed by our Servicing Plan terms.

1. Inclusions

• 1.1. The specific task(s) described in the published rate or quote you booked.
• 1.2. A technician arriving within the booked appointment window, with the tools and common parts needed for the described task.
• 1.3. Basic testing of the fixed item (power, water flow, function as applicable) before the technician leaves.
• 1.4. A written summary of work done, sent to you after the appointment.

2. Exclusions

• 2.1. Excludes replacement parts, fittings or materials beyond what’s described in the published rate, unless agreed and paid for on-site.
• 2.2. Excludes diagnosis or repair of a fault unrelated to the task booked; a separate quote will be given if additional work is found and you are not obligated to accept it.
• 2.3. Excludes any regulatory submission (e.g. LEW/EMA for electrical work) unless expressly stated in your booking.
• 2.4. Excludes access/lift booking fees or deposits payable to your building’s MCST/Management.
• 2.5. Excludes out-of-hours or emergency call-out work unless separately quoted at the applicable rate.

3. Payment terms

Bookings are confirmed with you on WhatsApp, and a payment link follows. Payment for the published rate is due in full through that link, unless the job is quoted after an on-site assessment, in which case payment is taken on confirmation of that quote. Any additional work agreed on-site under Section 2.2 is payable at the time it’s confirmed.

4. Rescheduling and cancellation

• 4.1. You may reschedule or cancel free of charge up to 24 hours before your booked appointment window.
• 4.2. Cancelling or rescheduling with less than 24 hours’ notice, or a no-access/no-show at the property, incurs a $40 fee to cover the technician’s dispatch.
• 4.3. If a technician cannot complete the job due to a site condition outside Almond’s control (e.g. no water/electrical supply, unsafe access), the $40 fee under 4.2 may still apply.

5. Warranty

Workmanship for the task performed is warranted against defects for 30 days from the appointment date. This does not cover a pre-existing condition, a different fault from the one booked, or parts/materials not supplied by Almond.

Nothing in this policy limits your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

6. Conditions of use

This work-specific document forms part of, and should be read together with, our general Terms of Service.